Privacy Policy

Last Updated: July 2026

1. Who We Are

Renaissance Wines Ltd, trading as Cavavin Chichester (“Cavavin Chichester”, “we”, “us” or “our”), is the controller of the personal data described in this Privacy Policy.

• Address: 68 North Street, Chichester, PO19 1LP

• Telephone: 01243 306853

• Email: chichester@cavavin.co.uk

• Website: https://chichester.cavavin.co.uk/

• ICO registration number: ZA925692

This policy explains how we collect, use, share and protect personal data when you visit our website, make a purchase, contact us, attend an event, or otherwise interact with us.

2. Personal data we collect

The information we collect depends on how you interact with us.

Information you give us

This may include:

• Your name, email address, telephone number and postal address;

• Billing and delivery details;

• Details of the products you order, purchase history and communications about your order;

• Account details, if you create an account;

• Information you provide when contacting us, entering a competition, registering for an event, or subscribing to marketing;

• Your marketing preferences; and

• Information needed to verify that you are old enough to purchase alcohol, where this is required.

Information collected automatically

When you use our website, we and our service providers may collect:

• IP address;

• Device, browser and operating-system information;

• Website pages viewed, links clicked, dates and times of visits;

• Referring website or source; and

• Information collected through cookies and similar technologies.

Please see below for further information about cookies.

Payment information

Payments are processed by our payment providers. We do not store your full debit or credit card details. Our payment providers process payment information securely under their own privacy terms and applicable security standards.

3. How and why we use your personal data

We use personal data only where we have a lawful basis to do so under UK data protection law.

We do not use your personal data to make decisions based solely on automated processing that have legal or similarly significant effects on you.

4. Marketing

We may send you information about our wines, products, tastings, events, special offers and seasonal promotions.

We will send electronic marketing only where we have your consent or where the law permits us to do so, for example where you have bought a similar product or service from us and were given a clear opportunity to opt out when your details were collected.

You can opt out at any time by using the unsubscribe link in a marketing email or by contacting us at chichester@cavavin.co.uk. Opting out of marketing will not stop us sending essential service messages, such as order confirmations or delivery updates.

5. Who we share personal data with

We share personal data only where necessary and with appropriate safeguards. Recipients may include:

• Shopify and other ecommerce, website-hosting and technology providers;

• Payment processors;

• Delivery and logistics providers;

• Email, customer-service and marketing service providers;

• Professional advisers, including accountants, insurers and legal advisers;

• Regulators, law-enforcement bodies, government authorities or other parties where required by law or necessary to protect legal rights; and

• A purchaser or prospective purchaser of all or part of our business, where permitted by law.

We do not sell your personal data.

6. International transfers

Some of our service providers may process personal data outside the United Kingdom. Where this happens, we will ensure that an appropriate legal transfer mechanism and safeguards are in place, such as an adequacy regulation or the UK International Data Transfer Agreement/Addendum, as applicable.

Our online store is hosted on Shopify. You can read Shopify’s privacy policy at https://www.shopify.com/legal/privacy.

7. How long we keep personal data

We keep personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting and reporting requirements.

In particular:

• Order, payment and transaction records are normally retained for at least six years, where required for tax and accounting purposes;

• Customer-service communications are retained for as long as reasonably needed to deal with the matter and maintain appropriate business records;

• Marketing information is kept until you withdraw consent or object to marketing, or until it is no longer appropriate to retain it; and

• Cookie data is retained in accordance with the relevant cookie’s stated duration and our cookie settings.

We may retain information for longer where necessary to establish, exercise or defend legal claims, or where required by law.

8. Cookies and similar technologies

Cookies are small files placed on your device when you visit a website. We use cookies and similar technologies to operate our website, remember your preferences, maintain your basket and checkout session, understand how the website is used, and—where you consent—measure marketing performance or deliver relevant advertising.

Strictly necessary cookies do not require consent because they are essential to provide the website service you request. We will ask for your consent before placing non-essential cookies, including analytics and advertising cookies.

You can change or withdraw your cookie choices at any time through our cookie settings tool, where available. You can also control cookies through your browser settings, although disabling certain cookies may affect website functionality.

Further information about Shopify’s cookies is available at https://www.shopify.com/legal/cookies.

9. Security

We use appropriate technical and organisational measures designed to protect personal data from unauthorised access, loss, misuse, alteration or disclosure. These measures include limiting access to personal data to people and service providers who need it for legitimate business purposes.

No internet transmission or storage system can be guaranteed completely secure. If you believe that your interaction with us is no longer secure, please contact us promptly.

10. Children and age-restricted sales

Our products include alcohol, which may only be purchased by people aged 18 or over. We do not knowingly market or sell alcohol to children.

By placing an alcohol order, you confirm that you are at least 18 years old. We and our delivery partners may carry out age-verification checks, including requesting proof of age on delivery. Please do not provide us with personal data relating to children unless we specifically ask for it and have explained why it is required.

11. Third-party links

Our website may contain links to third-party websites or services. Those websites are not under our control and have their own privacy policies. We encourage you to read those policies before providing personal data to them.

12. Your rights

Subject to applicable law, you may have the right to:

• Request access to your personal data;

• Ask us to correct inaccurate or incomplete personal data;

• Ask us to erase your personal data in certain circumstances;

• Ask us to restrict how we use your personal data in certain circumstances;

• Object to processing based on legitimate interests, including direct marketing;

• Request a portable copy of personal data you have provided to us, where technically feasible;

• Withdraw consent at any time where we rely on consent; and

• Complain to the Information Commissioner’s Office (“ICO”).

To exercise a right, please contact us using the details in section 1. We may need to verify your identity before responding. We will respond within the timescales required by law.

You can complain to the ICO at https://ico.org.uk or by calling 0303 123 1113. We would appreciate the opportunity to resolve concerns directly first.

13. Changes to this policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised “Last updated” date. We recommend that you check this page periodically.